Terms & Conditions - PIPSBAZAAR | Usage Terms & Order Policy

1. Introduction

Welcome to PIPSBAZAAR ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at pipsbazaar.shop and our grocery delivery services.

By accessing and using our website and services, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Definitions

"Service"

refers to the PIPSBAZAAR website and grocery delivery services

"User" or "You"

refers to the individual accessing or using the Service

"Products"

refers to groceries, food items, and other goods available through our Service

"Order"

refers to your request to purchase Products through our Service

3. User Accounts

Account Creation

You may create an account to access our services. You are responsible for maintaining the confidentiality of your account credentials.

Accurate Information

You must provide accurate, current, and complete information when creating an account and placing orders.

Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.

Account Termination

We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activities.

4. Orders and Products

4.1 Order Process

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order at our discretion
Order confirmation does not guarantee product availability
Minimum order value may apply for delivery

4.2 Product Availability

Product availability is subject to change without notice. In case of unavailability, we will:

• Contact you to suggest suitable alternatives
• Refund the amount for unavailable items
• Cancel the order if significant items are unavailable

4.3 Pricing

• All prices are listed in Indian Rupees (INR)
• Prices may change without prior notice
• Additional charges may apply for delivery and packaging
• Taxes and fees will be clearly displayed at checkout

5. Payment Terms

Payment Methods

• Credit and Debit Cards
• UPI and Digital Wallets
• Net Banking
• Cash on Delivery (where available)

Payment Security

• Secure payment gateway processing
• PCI DSS compliant systems
• Encrypted transaction data
• No storage of payment details

Important: Payment must be completed at the time of order placement for prepaid orders. For Cash on Delivery, payment is due upon receipt of goods.

6. Delivery Terms

6.1 Delivery Areas

We currently deliver to select areas in Delhi. Delivery availability depends on your location and may change without notice.

6.2 Delivery Timeframes

• Same-day delivery: Orders placed before 6 PM
• Express delivery: 60-90 minutes (where available)
• Standard delivery: Within 2-6 hours
• Delivery times are estimates and may vary due to circumstances beyond our control

6.3 Delivery Conditions

• Someone must be available to receive the delivery
• Valid identification may be required
• Access to delivery location must be safe and accessible
• We are not responsible for delays due to customer unavailability

7. User Responsibilities

Prohibited Uses

• Fraudulent or illegal activities
• Providing false information
• Interfering with service operations
• Violating intellectual property rights
• Harassment or abusive behavior

Proper Usage

• Lawful personal use only
• Accurate information provision
• Respectful interaction with staff
• Compliance with all terms
• Responsible account management

8. Limitation of Liability

PIPSBAZAAR provides services on an "as is" basis. To the maximum extent permitted by law, we disclaim all warranties and limit our liability as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the value of your order
• We are not responsible for delays due to circumstances beyond our control
• Product quality issues will be addressed through our return policy

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of PIPSBAZAAR or its licensors and is protected by intellectual property laws.

Usage Rights

• Limited license for personal, non-commercial use
• No reproduction or distribution without permission
• No modification of website content
• Respect for third-party intellectual property

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Read our Privacy Policy

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

We recommend reviewing these Terms periodically for any updates.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Delhi, India.

13. Contact Information

If you have any questions about these Terms, please contact us:

Email: contact@pipsbazaar.shop

Phone: +91 9932499299

Address: Ground Floor, 82-83-84, PIPS Enterprises, Vikas Marg, Mukesh Jain Properties, Lakshmi Nagar, New Delhi, East Delhi, Delhi, 110092