Refund & Cancellation Policy

We stand behind our products and services. Learn about our hassle-free return and refund process.

Last updated: January 1, 2024

24-Hour Window

Return eligible items within 24 hours

Full Refund

100% refund for quality issues

Free Pickup

No cost return pickup service

24/7 Support

Round-the-clock assistance

Order Cancellation Policy

1.1 Cancellation Before Dispatch

Easy Cancellation

You can cancel your order anytime before it's dispatched for delivery. Full refund will be processed within 3-5 business days.

How to Cancel:
  • • Call +91 9932499299
  • • Email contact@pipsbazaar.shop
  • • Use the order tracking link
Refund Timeline:
  • • Prepaid orders: 3-5 business days
  • • COD orders: Immediate
  • • UPI/Wallet: 1-2 business days

1.2 Cancellation After Dispatch

Limited Cancellation

Once your order is out for delivery, cancellation is only possible in exceptional circumstances. However, you can refuse delivery at your doorstep.

• Contact us immediately if you need to cancel

• Delivery charges may be deducted from refund

• Perishable items may have limited refund eligibility

Return Policy

2.1 Eligible Returns

Quality Issues

  • • Damaged or spoiled products
  • • Items past expiry date
  • • Contaminated or unsafe products
  • • Products not matching description
  • • Wrong items delivered

Packaging Issues

  • • Leaking or torn packaging
  • • Missing items from order
  • • Incorrect quantities delivered
  • • Temperature-sensitive items not properly stored
  • • Unsealed or tampered packages

2.2 Non-Eligible Returns

Personal Preference:

  • • Change of mind
  • • Different brand preference
  • • Size or flavor preference
  • • Ordered by mistake

Product Condition:

  • • Used or consumed items
  • • Items without original packaging
  • • Products past 24-hour return window
  • • Custom or personalized items

2.3 Return Process

1

Contact Us

Call +91 9932499299 or email contact@pipsbazaar.shop within 24 hours of delivery

2

Verification

Our team will verify the issue and approve the return request

3

Pickup Arrangement

We'll arrange free pickup from your location at your convenience

4

Refund Processing

Refund will be processed within 3-5 business days after pickup

Refund Policy

3.1 Refund Methods

Original Payment Method

Refunds will be processed to the original payment method used for the order

Store Credit

Option for instant store credit with 5% bonus value (customer choice)

Bank Transfer

Direct bank transfer for cash on delivery orders (with bank details)

3.2 Refund Timeline

Online Payments:

  • Credit/Debit Cards: 5-7 business days
  • UPI/Digital Wallets: 1-3 business days
  • Net Banking: 3-5 business days

Other Methods:

  • Cash on Delivery: 3-7 business days
  • Store Credit: Instant
  • Bank Transfer: 1-2 business days

Special Cases

Partial Order Delivery

If some items from your order are unavailable:

  • • Immediate refund for unavailable items
  • • Option to wait for restock
  • • Substitute with similar products (with your approval)

100% Quality Guarantee

We guarantee the quality of all products:

  • • No questions asked return for quality issues
  • • Full refund + delivery charges refunded
  • • Free replacement for defective items

Delivery Issues

If there are problems with delivery:

  • • Full refund for non-delivery within promised timeframe
  • • Compensation for significant delays
  • • Priority delivery for next order

Need Help with Returns or Refunds?

Our customer service team is here to help you 24/7

Call Us

+91 9932499299

Email Us

contact@pipsbazaar.shop

Live Chat

Available on website